If you are not completely satisfied with a purchase from AlexanderS, we will gladly accept a return of any new, unused item with its original tag for exchange or refund for up to 30 days after your purchase date.
To expedite your return or exchange, please follow these easy steps:
STEP 1: CLICK HERE TO PRINT RETURN FORM
Please use the Return Form and attached for return/exchange of ordered items.
STEP 2: COMPLETE THE FORM
The form will ask for your order number/info and items being returned for exchange or refund. You can also note what items you would like in exchange and any special instructions or comments you may have.
STEP 3: MAIL/SHIP BACK
Please ship your purchased return or exchange back to:
Unit 828 20 Gadigal Ave
Zetland NSW 2017
We recommend you to ship returned items back to us by using a method that gives you a tracking number.
Refunds are typically processed within one week. The funds will be deposited back in the same form as your original payment method on the order, less shipping fees, and you will receive confirmation of the refund via e-mail.
Please allow an additional 7-10 business days for credit card bank return processing.
We do not accept returns after 30 days of your receipt.
For any enquiry please contact firstname.lastname@example.org