Last Updated 14 May 2018

Thank you for shopping with us. We are fully committed to protecting your privacy. We collect statistical information on the products and pages you view. We analyze that information to enhance your shopping experience with us.

This Privacy Policy explains what information AlexanderS collects about you and why, what we do with that information, how we share it, and how we handle the content you place in our systems. By providing your Personal Information, you consent to any transfer and processing in accordance with this Policy.

Every subsidiary of the AlexanderS respects the privacy of every individual who uses this website. This statement outlines the personal information AlexanderS collects from users of this website and how that information is used.

You are safe with us

At AlexanderS, we take the protection of your privacy seriously. We use the information we collect strictly to improve the quality of your shopping experience and we never rent, trade or sell your private information to others. We also use the highest encryption standards available through an SSL certification.

OUR COMMITMENT TO PRIVACY

Your privacy is very important to us and we will always act to protect your personal information. We take this responsibility seriously and are very careful about how and when your personal information is collected, used and shared. This statement outlines what our commitment is, why we need to collect personal information, who we may share that personal information with and how you may request access to and correction of the personal information that we hold. This statement relates to personal information we collect through the Website.

THE INFORMATION WE COLLECT

Each time a user visits AlexanderS, certain information is collected. That information is specific to your visit and whether you browse, shop or register. Depending on those actions, different unique information is gathered. The below information details the types of information we collect, how it is gathered and what is done with it.

Consent

By using this website and inputting your personal information, you consent to the collection and use of this information in accordance with this privacy statement. Furthermore, it is to be clarified, when you place an order, we collect basic information such as your name, address, phone number, email address, and credit card information. We use this information to process and ship your order, and to contact you regarding your order and to answer any questions you may have. We may also share this information with certain freight and shipping companies for the sole purpose of shipping your order.

Please note that we have the ability to retain any data that you provide on this website, even if you do not complete your [registration/transaction] by clicking [submit/next]. Such contact details and data may be used to contact you to inquire why you did not complete your [registration/transaction].

Please be aware that this statement only applies to this website and not to any other website that we may provide links to.

A NOTE ABOUT CHILDREN.

We do not intentionally gather Personal Data from visitors who are under the age of 18. If we discover that a person under 18 has submitted Personal Data to AlexanderS, we will attempt to delete the information as soon as possible. If you believe that we might have any Personal Data from a person under 18, please contact us at abuse@alexandersonline.com.au

REGISTRATION & ORDER INFO

AlexanderS uses a registration process and order form so that you can purchase online, request information and receive service from us. Your personal contact information (i.e. name, email address, telephone number, mailing address and etc.) is used to send you your order and to fulfill marketing programs.

Credit card information is completely secure and protected and collected for the sole purpose of billing you for your purchase.

Users may browse our products and information without registering. Registration is optional and only required to shop online.

HOW WE USE AND SHARE THE INFORMATION WE COLLECT

AlexanderS is proud to inform you that we do not sell or share your personal information or email. Your information is only used to complete your order and for AlexanderS direct marketing purposes, if you have opted for this feature.

Should you select the optional opportunity to receive emails from us about current offers and incentives, we will also use your email for this purpose. If you have not selected this option, you will not receive promotional emails. If you have opted to receive promotional email, you may choose to remove this feature from your account at any time and the emails will be stopped.

Your contact information may also be used should we ever need to contact you directly regarding your order.

HTML EMAILS AND MARKETING

AlexanderS offers our users an email option that allows us to communicate with you regarding sales, incentives, new products and etc. If you receive these emails you may opt at any time to remove yourself from this mailing list. If you do not receive emails, you may add yourself to this feature in your account management area.

COOKIES.

Like many online services, we use cookies to collect information. "Cookies" are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site and Services.

QUESTIONS OR COMMENTS

AlexanderS invites you to communicate with us should you have a question or would like to voice a concern regarding our privacy or security policies. Please email us at customerservice@alexandersonline.com.au and a customer service associate will respond to you in a timely manner.

SECURITY POLICY

PROTECTING YOUR INFORMATION

At AlexanderS, your security is our first priority. We are committed to protecting the privacy of our customers and using the information responsibly and only for the purposes defined in our registration process. Our state-of-the-art software and ensures that information shared with AlexanderS is secure and private.

Our Secure Sockets Layer (SSL) is among the best available for secure online transactions. We exceed all industry standards in securing transactions, encrypting all credit card information, name, address and other personal info so that it cannot be read as the information travels over the Internet. These measures provide strong security to prevent the loss, misuse and alteration of this information.

PASSWORD SECURITY

As an additional element of our security efforts, AlexanderS requires you to create and use a customer username and password. This information is required to sign in and shop online with us. We strongly recommend that users select a password that is difficult to guess (in other words, do not use your name, birth date or other familiar phrases). We suggest you keep this information private and not leave it accessible to others. If you share an office or work-space, do not leave your password available in a document or other public arena.

CHANGES TO OUR PRIVACY POLICY

We may change this Privacy Policy from time to time. If we make any changes, we will notify you by revising the "Last Updated" date at the top of this Privacy Policy and, in some cases, where appropriate we may provide you with additional notice (such as adding a statement to the login screen or sending you an email notification). We encourage you to review our Privacy Policy whenever you use AlexanderS Services to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this Privacy Policy, you will need to stop using AlexanderS Services and deactivate your account(s).

If you have any questions or comments about our Privacy Policy, feel free to contact us.