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Terms & Conditions

1. GENERAL

1.1 AlexanderS is a company registered in Australia, located in Sydney, NSW.

1.2 AlexanderS can be reached for any questions regarding the Terms and Conditions and matters connected to any orders or purchases; please contact info@alexandersonline.com.au

1.3. These Terms and Conditions govern the selling terms of all orders placed by customer(s) (hereinafter referred to as “you” or the “Customer”) on the domain alexandersonline.com.au or any sub-domains, from the moment you place an order until payment and delivery. By ordering a product, you agree to be legally bound by these Terms and Conditions.

Please make sure you have read and understood them before placing an order.

1.4 AlexanderS Men's wear reserves the right to amend these Terms and Condition at any time. The new version will not be retroactive, and the Parties shall only be bound by the Terms & Conditions, which are online the day the order is placed.

2. CONCLUSION OF CONTRACT

2.1 By placing an order on the Site, you are offered to purchase products subject to these Terms and Conditions. On-Site you will follow the below steps in completing your order.

  • Find the product(s) you want on the AlexanderS Men's wear website
  • Select the size you require and press ‘Add to Cart’
  • Once you have added all of the items you require to your cart, select the checkout option
  • You will be asked to input your shipping & billing details
  • Review your order to ensure all items & details are correct
  • Press ‘Complete Order’
  • You will then receive an order confirmation via email to the email address provided at the time of ordering

2.2 In the unlikely circumstance we would be unable to fulfil your order for whatever reason, an email will be sent to the address supplied by yourself when you placed the order explaining the issue that may have arose and all possible solutions.

2.3 Remember to check your cart and delivery information to ensure your order is correct before pressing the ‘Place Your Order’ button, as we may not be able to amend or cancel your order once it has been submitted. Please contact our support (info@alexandersonline.com.au) will do their best to help you, but please note order cancellations or changes to orders may not be possible.

2.4 AlexanderS reserves the right to reject or cancel your order fulfilment of all orders placed on the AlexanderS website. We explicitly reserve the right to not accept your order for any of the following reasons:

  • The product is not available / in stock
  • Your billing information is not correct or not verifiable
  • Your order has been suspected of fraudulent activity
  • We could not deliver to the address provided by yourself
  • Force Majeure
  • In the event of misspelling, pricing or other errors or mistakes in the website information

3. PRICING AND PAYMENT

3.1 The product prices displayed on the website are inclusive of Value-Added Tax (VAT). Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered.

3.2 AlexanderS has the right to change or update information at any time without any warning, including errors with prices, details and descriptions which may appear on the Site.

3.3 There are various payments available to you, which will be available upon adding your country during the checkout process. Please note we do not accept cash or cheques.

3.4 All payments are subject to validation checks and authorisation by the payment service provider you have chosen. If the provider refuses to or does not, for any reason, authorise payment, you will then be notified by email and/or during checkout. 

3.5 Conversion rates may apply to prices across destination-specific stores.

3.6 AlexanderS reserves the right to change the price of a product at any time without any forewarning. Any orders placed prior to this change cannot be amended to the revised price.

4. SHIPPING & DELIVERY

4.1 All orders made on the AlexanderS website are despatched from Australia. We aim to get all orders out by three working days; however, due to volumes, this is not always possible. Tracking numbers, if applicable, are included in your shipping confirmation email.

4.2 Depending on where you are located, you will be given various delivery options. The amount of the delivery fee will depend on the delivery option you decide to choose. You will be able to find all the delivery methods available for your country during the checkout process. 

4.3 AlexanderS cannot be held accountable for parcels delayed to reasons beyond our control, including but not limited to the following: Customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks. 

4.4 Our carriers do not deliver on weekends and public holidays.